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Terms Conditions That Apply to Your jiliip Account

These Terms & Conditions govern how your jiliip account works — from opening it to withdrawing your balance through GCash, Maya, or InstaPay. Access to the platform depends on local law and is available only where local law permits for eligible players.

Applies to all registered accountsCovers GCash, Maya, InstaPay transactionsSubject to local law and eligibilityUpdated terms posted on this pageContact support for any clarification

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What These Terms Cover and How They Apply

jiliip Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

By opening an account with us, you agree to the full set of rules on this page. These terms cover account registration, how deposits and withdrawals are processed through GCash, Maya, and InstaPay, how your account wallet is managed, and the conditions under which access may

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be suspended or closed. We can update these terms at any time; the version published on this page is always the one in effect. Continued use of your account after an update means you accept the revised terms. If a specific provision conflicts with local law
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in the Philippines, that provision will be read as narrowly as necessary to comply — your other rights under these terms stay intact. Transaction disputes involving your GCash or Maya account should be raised with us first before escalating to your e-wallet provider. We do not
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share your account wallet details with third parties except where required to process your InstaPay or bank transfer withdrawal. Any unauthorised account activity must be reported to our support team as soon as you notice it so we can act quickly to protect your funds.

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

REACH OUR TEAM

How to Contact Us About These Terms

If any part of these Terms & Conditions is unclear, or if you need to raise a question about your account, your transaction history, or a payment through GCash, Maya, or InstaPay, our support team is the right first step. Reach us through any of the channels below and reference your account number for a faster resolution.

Live Chat Open the chat widget on any page while logged in. Quote your account number and describe your terms-related question so we can pull up the right policy section for you.

Email Support Send a message to our support address with your registered email and a clear description of the terms clause or transaction you need clarified. We reply in the order messages arrive.

Account Help Centre Log in, go to your account wallet, and tap the Help section. From there you can submit a terms query directly tied to your account, including GCash or InstaPay payment disputes.

HOW WE HANDLE THIS

Account Security, Data and Your Rights Under These Terms

These Terms & Conditions are not just a policy document — they describe how we actually operate your account. Here is how we handle the areas that matter most to you as a player in the Philippines.

Account Security

Every login triggers an OTP sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will freeze the account to protect your wallet balance.

Data Handling

We collect only the data needed to verify your identity, process GCash, Maya, or InstaPay transactions, and maintain your account wallet. We do not sell your personal data to advertisers or third-party marketing services.

Record Retention

Transaction records — including all GCash deposits and InstaPay withdrawals — are kept for the period required under applicable Philippine regulations. You can request a copy of your transaction history through the account Help section.

Requesting Changes

To update your registered mobile number, e-wallet details, or account information, submit a request via live chat or email. Identity verification is required before any sensitive account detail is changed.

Frequently Asked Questions About Our Terms

These are the questions we hear most often about how our Terms & Conditions work for accounts in the Philippines. If your question is not covered here, reach our support team via live chat.

Yes. Every transaction processed through your account — whether via GCash, Maya, InstaPay, or bank transfer — is governed by these terms. Payment-specific conditions are covered in the relevant sections above.

We can update these terms at any time. The revised version is posted on this page immediately. Continuing to use your account after a change means you accept the updated terms as published.

If your account is suspended for a terms breach, your wallet balance is held pending review. We will notify you via your registered contact details and explain the process for resolving the matter.

Raise the dispute with our support team first, quoting your transaction reference number. We review the account wallet log and coordinate with the relevant payment rail before advising you on next steps.

Access and eligibility depend on local law. Where any part of these terms conflicts with applicable Philippine regulations, that part is narrowed to comply. Your remaining rights under the terms are not affected.

Log in, navigate to your account wallet, and tap the Help section to submit a data request. We retrieve records covering your GCash, Maya, and InstaPay activity for the period you specify.

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