Reference

How jiliip Handles Your Personal Information

This privacy policy tells you exactly what personal data we collect when you open an account, make a deposit via GCash, Maya or InstaPay, or contact our support team.

Account data protectedGCash, Maya, InstaPay activity securedNo third-party data salesClear retention periodsYour rights, spelled out
jiliip How jiliip Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Team online

Live Chat

Open the chat widget from any lobby page. Our support team can log a data access or correction request and route it to the right team on your behalf.

Email Support

Send your request to our support email address listed in your account settings. Include your registered mobile number so we can verify identity before making any changes.

Account Settings

Some data preferences — like marketing opt-outs and cookie settings — can be changed directly inside your account dashboard without contacting support at all.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Encryption in Transit All data moving between your device and our servers — including GCash and InstaPay transaction references — travels over SSL-encrypted connections so it cannot be read in transit.
Retention Periods We keep identity and transaction records for as long as required by applicable law. Once that period ends and your account is closed, data is deleted or anonymised in line with our internal schedule.
Cookie Control Session cookies help us remember your lobby state and last game category. You can manage non-essential cookie preferences through the banner on your first visit or inside account settings at any time.
Account Access Requests You have the right to request a copy of the personal data we hold on you. Submit through live chat or email; we will respond within the timeframe required under applicable Philippines law.

Common Questions About Your Privacy at jiliip

These are the data and privacy questions we hear most often. If your question is not here, reach us through live chat or the support email shown in your account settings.

We collect your name, email, mobile number, date of birth and a government ID image. This is needed to verify your identity before your account can be used for deposits or withdrawals.

No. Your GCash or Maya PIN and login credentials stay inside those apps. We only store the transaction reference and timestamp that your e-wallet generates after a transfer is confirmed.

Yes. Submit a data access request through live chat or the support email listed in your account settings. We will verify your identity first, then respond within the period required by applicable law.

We retain identity documents and transaction records for as long as local law requires. After your account closes and the retention period ends, we delete or anonymise that data from active systems.

We do not sell your data. We share it only with contracted processors — such as payment verification services and platform infrastructure providers — each bound by confidentiality and data-handling obligations.

Go to your account settings and toggle off marketing communications. You can also unsubscribe directly from any email we send. Changes take effect within a short processing window after you save them.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.