Reference

How jiliip Handles the Rules That Protect You

These legal pages set out what we collect, how we use it, and what rights you hold as someone with a jiliip account in the Philippines. Access to our platform depends on local law and is available only where permitted for eligible players.

Terms of UsePrivacy PolicyCookie PolicyAccount EligibilityData Rights
jiliip How jiliip Handles the Rules That Protect You
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account Safety

Security on a real-money account is not an afterthought. Here is how we handle the four areas that matter most to Philippines players who use GCash, Maya, and InstaPay to move funds through their account.

Data Storage and Retention

We keep only the data needed to run your account and process payments. Records are retained for the period required by applicable Philippine law, then deleted.

Cookie Use

Our site uses cookies to keep your session active and to remember your lobby preferences. You can manage cookie settings through your browser at any time.

Account Security Practices

Login uses a one-time OTP sent to your registered mobile number. We never ask for your GCash or Maya PIN — any request for that is not from us.

Requesting Changes or Deletion

To correct, export, or delete your stored data, submit a written request through your account Help Centre or via email from your registered address.

LEGAL CONTACT PATHS

How to Reach Us on a Legal Matter

If you have a question about our terms, a data access request, or a concern about how your account information is being handled, our support team is the right starting point. Reach out through the channel that suits you and quote your account reference number so we can pull up your record quickly.

Live Chat Open the chat widget from any lobby page. Quote your account ID and describe your legal query — a support agent will connect your case to the right team.
Email Support Write to our support address from the email registered on your account. For data requests or policy queries, include your full name and account number.
Account Help Centre Log in to your account on mobile or desktop, go to Help, and select Legal and Privacy from the menu. Submit a written request and track its status there.

Questions We Hear Most About Our Legal Terms

Real questions from players in the Philippines about their account rights, data handling, and how our policies work in practice. Each answer is specific to how jiliip operates.

They apply to anyone who holds or applies for a jiliip account. Access is available only where local law in the Philippines permits online gaming for eligible players.

Yes. Submit a written data-access request through the Help Centre in your account or by emailing from your registered address. We respond within a reasonable period and send the summary to your registered contact.

Transaction records tied to your GCash, Maya, and InstaPay activity are stored securely and retained only as long as required for dispute resolution or applicable record-keeping obligations under Philippine law.

We retain the minimum records required by law after closure — typically transaction logs needed for compliance. Data not required by law is deleted. You can request a summary before closing.

We notify you via the contact details on your account before any change takes effect. If you do not accept the update, request account closure before the effective date and we will process any pending eligible withdrawal.

We use cookies to maintain your session and save lobby preferences. You can adjust or block cookies through your browser settings at any time, though some account features may not work without session cookies.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.